Back to portfolio
Full-stack developer2025Case study
Complaint Management System
A modern complaint management platform with authentication, role-based access control, and real-time complaint tracking.
React NativeExpressTypeScriptPrisma
Engineering story
Mini case study
Problem
Organizations were losing complaints in chat threads and spreadsheets — no clear ownership, status, or accountability across admin and field staff.
Result
A deployable complaint pipeline with role dashboards, tracked status changes, and a mobile path for field teams — clearer ownership from intake to resolution.
Highlights
- Secure authentication with role-based access control
- Real-time complaint status tracking and updates
- Admin dashboard for monitoring and resolving issues
- Mobile app experience built with React Native
- REST API backend with structured database models
Quick snapshot
Organizations were losing complaints in chat threads and spreadsheets — no clear ownership, status, or accountability across admin and field staff.
→ A deployable complaint pipeline with role dashboards, tracked status changes, and a mobile path for field teams — clearer ownership from intake to resolution.